FREQUENTLY ASKED QUESTIONS

Fast delivery worldwide

Your packages are shipped through SEUR, FedEx, and/or Correos España. Occasionally some other distributor as well.

For orders in mainland Spain, you will receive your order between 2 and 6 days after placing it.

If you are in another country in the European Union (EU), you will receive your order between 4 and 8 days after placing it.

For our customers outside the European Union, don't worry! You will receive your order between 8 and 12 days after placing it.

We ensure that your purchase arrives quickly and safely at your door, no matter where in the world you are. You can trust us to provide efficient and reliable delivery service.

Flexible delivery options for you: Your packages are shipped via SEUR, FedEx, and/or Correos España.

If you prefer, you can also opt for Pickup Point Delivery.

If that is the case, fill in your details as normal and choose a locker point of your choice through this link and let us know by replying to the email that will arrive with the purchase confirmation. You can also provide us with the location of any other lockers you wish. Otherwise, we will manually choose the nearest locker point to your location.

Whichever option you choose, we ensure that your delivery experience is as pleasant as possible. Trust our delivery service to provide you with satisfaction and speed in shipping your order.

Worldwide delivery at your reach We are pleased to offer the delivery of our products worldwide.

Track your package easily

With your package's tracking number, you have the ability to follow the progress of your delivery at any time. Simply visit our website and click on the following links to access the tracking of your package:

For deliveries via Mondial Relay: Track your package on the InPost website.

For deliveries via SEUR: Track your package on the SEUR website.

For deliveries via FedEx: Track your package on the FedEx website.

For deliveries via Correos España: Track your package on the Correos España website.

We are here to help you!

Our commitment is to provide you with the best possible experience. If any issues arise with your order, do not hesitate to contact us. Our team is ready to give you a quick and effective solution.

You can email us at lhiallerena@gmail.com. Please include photos of your order so we can better understand the situation. Whether it's a size issue, a design different from what you expected, or an order not received, we will be happy to help you.

Shipping costs are determined based on the weight and total value of your purchase. We apply official standard rates from carriers so that you always get the best available option.

We recommend hand washing all our alpaca products with cold water to preserve the softness and durability of the natural fibers. These fibers require little maintenance and do not easily absorb odors.

In the case of textile accessories, you can machine wash them at a maximum of 30 °C. Avoid ironing and tumble drying to keep their quality intact.

Each piece you find in our store is the result of a direct collaboration with retail artisans from Peru, who contribute their ancestral knowledge and the excellence of Andean textile tradition. It is an honor to work alongside them and add a European touch to our creations. With each purchase, you directly support the work and community of these artisans.